Booking Terms & Conditions
1. CANCELLATION BY ETNIKAS TRAVEL ETHNO TOUR OPERATOR ETNIKAS TRAVEL Tour Operator reserves the right to cancel a program in case any of the following circumstances occur: (i) Client's failure to pay the final balance two days prior to departure date. (ii) Force majeure: Impossibility to operate the program or trek due to unusual or unforeseen circumstances outside ETNIKA’s control. Ie. weather conditions not permitting, strike not allowing operation or putting it at risk, sudden inaccessibility of route, etc. The following refund policies apply in each case: (i) In the event of a client's failure to pay the due balance, the client will not have any right for the deposit refund. (ii) In case force majeure occurs, ETNIKAS TRAVEL will propose viable solutions to operate the program within the available dates, or if impossible, will then propose an alternative program. If the alternative program chosen by the client is of lower value than that originally booked then the client is entitled to a refund of the price difference. All costs derived will be at the expense of the client. In case none of these would be feasible, ETNIKAS TRAVEL would refund all the money paid except all the incurred expenses so far. 2. CANCELLATION BY THE CLIENT Please note that the program deposit is non-refundable. The deposit is used to purchase the space within the group and once a space is purchased it cannot be resold afterwards. In case of cancellation by the client, the following refund policies apply: Inca Trail or any trek including the Inca Trail (i) Cancellation up to two days prior to departure: loss of program deposit (ii) Cancellation between two days and the departure date: will be considered a No Show and no refund will be applicable. The unused trek permit will be returned as well as the return train ticket from Aguas Calientes to Cusco and the bus tickets from Machu Picchu to Cusco. Clients may be able to re-use the tickets by presenting them to the respective authorities and paying an additional amount, which varies depending on the ticket. (iii) If the trek balance is not paid two days before the trek departure date, ETNIKAS TRAVEL will assume the client is cancelling the trek or the Retreat and the deposit will not be refunded. All other treks or programs (excluding custom itineraries and Tours programs) (i) Cancellation with at least one month prior to departure: ETNIKAS HEALING CENTER AND ETNIKAS TRAVEL will refund 75% of the program costs in case the full amount has been paid, or 50% of the program deposit in case only the deposit has been paid. Cost of the refund transfer will be at the client's expense. (ii) Cancellation between one month and two days prior to departure: ETNIKAS TRAVEL will refund 50% of the program costs in case the full amount has been paid. In case only the 50% deposit has been paid, the client will have no right to refund. Cost of the refund transfer will be at the client's expense. (iii) Cancellation with less than two days prior to departure: will be considered a No Show and no refund will be applicable. (iv) If the trek balance is not paid two days before the trek departure date,ETNIKAS TRAVEL will assume the client is cancelling the trek and the deposit will not be refunded. Cancellations regarding custom itineraries and Tour programs will depend on each specific program and will therefore be agreed upon between ETNIKAS TRAVEL and the client by e-mail accordingly. ETNIKAS TRAVEL reserves the right to modify the above-mentioned cancellations and refund policies. All modifications will be immediately informed to the affected client through written communication. 3. PRICES AND SURCHARGES As we publish our prices well in advance, we may occasionally be faced with significant cost increases due to factors over which we have no control. As such we reserve the right to impose surcharges (or price decreases) up to one month before departure due to increases in entrance fees, train fares or other transport costs, taxes, if government action should require us to do so or others. Any surcharge or price decrease will be fully explained and justified by ETNIKAS TRAVEL before implementation. If any surcharge results in an increase of more than 10% of the program cost the client may cancel the booking and obtain a full refund less expenses already incurred, provided the cancellation is made with at least one month prior to departure date. 4. ACCEPTANCE OF RISK Some of ETNIKAS TRAVEL itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the above-mentioned risks. The client excludes ETNIKAS TRAVEL from any responsibility linked to any accident or injury that may occur associated to the clients' health, physical condition or other. 5. AUTHORITY ON TOUR At all times the decision of the company's guide, tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide, tour leader or company representative may order the client to leave the tour without recourse to any refund. 6. TRAVEL DOCUMENTS The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company. 7. FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE) The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The client accepts to assume all extra costs derived by any of these factors. 8. RESPONSIBILITY The company shall not be liable for any damage or loss if the failure to carry out the contract is: 1) Attributable to the client 2) Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable 3) Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised 4) Due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure 5) Due to an event, which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits. 9. CLAIMS AND COMPLAINTS If a client has a complaint against the company the client must first inform the trek guide, tour leader or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour. I have had sufficient opportunity to read this entire document. I have read and understood it, and I agree to be bound by its terms. |